Pre-orders - Pay in Full preorders are refundable either in full as account credit or back to original payment method with a 15% cancellation fee*. Deposits on preorders may ONLY be refunded back as account credit.
*Some exclusives, Sale items, and store deals are non-refundable or returnable. Please read the description of items carefully and note any exceptions to our general cancellation policy.
In Stock Items - Cancelling purchases for in stock merchandise is also subject to the 15% cancellation fee when refunding back to payment method. Items that have been shipped cannot be cancelled, nor returned as for the purpose of cancellation.
If you place a deposit on a preorder then the balance due will be placed in your cart when the items are ready to ship. You will automatically have 4 days to pay the balance due once it has been placed in your cart and you will get an email notifying you when it is time to pay. If more time is needed to pay, please contact us at world11gamessales@gmail.com and we can help to extend your cart time. When a balance due is not paid, then the original deposit and any associated shipping charge for that order can be refunded back as account credit. Please contact us if you decide you no longer want the item so we can apply your deposit back as account credit as soon as possible. Otherwise, abandoned deposits will eventually be refunded back as account credit but as it must be done manually for each deposit it may take a while for the deposit to be refunded back into your account.