Frequently Asked Questions
* What if my package is lost, stolen, or damaged?
is not responsible for lost, stolen or damaged packages. Packages are shipped with love and care at our facilities, and we understand that not all carriers have the same care we have. In the event that your package is lost, stolen or damaged we will help you file a claim with the appropriate carrier.
* Do you offer Free Shipping?
yes in the Continental US if you spend over $100.
* Do you ship internationally?
only to Canada.
* What shipping services do you use?
USPS, UPS, FEDEX, & DHL.
* Do you ship to PO Boxes?
* What does AOP mean?
all over print.
* What do I do if I move before my Pre-Order arrives?
email us at firstname.lastname@example.org
* When will my Pre-Order ship?
The estimated shipping date will be highlighted on the product's page. As this date is an estimate, it is subject to change without notice. Please monitor the website should you wish for an update on your preorder. If you purchased In-Stock items along with Pre-Order items, your entire order will be held until all items are available to ship. We will not split ship your order.
* How accurate are Pre-Order Dates?
All of our availability dates are good faith based on what our suppliers share with us. That being said estimated dates can often be pushed back due to factors that are out of our control. We will update Pre-Order dates, as we are notified. These updates can be found on the product page, or our Pre-Order Updates page.
* Can I cancel my Pre-Order?
Pay in Full or Deposits are non-refundable. However, cancelled pre-orders will be applied as in store credit or a digital gift card and can be used for future purchases.